Every Spotless team member passes a seven-layer background screening before their first shift: federal criminal, county criminal (all counties of residence for seven years), sex offender registry, global watchlist, employment verification, identity verification, and SSN trace. The process takes 5–7 business days and is renewed annually.

You receive a digital dossier 48 hours before your first clean — full names, headshots, tenure with Spotless, and the number of homes they've serviced. Teams arrive in a branded gray uniform with embroidered ID numbers that match their profile.

The checklist is organized into six zones: Entry & Hallways, Kitchen & Pantry, Living & Dining, Bedrooms, Bathrooms, and Home Office. Each zone has a fixed sequence — we don't improvise. Teams work top-to-bottom, clean-to-dirty, dry-to-wet. Every surface, every edge, every hinge.

Selected specifics from the kitchen zone: cabinet exteriors wiped with microfiber, range hood filter degreased, inside microwave sanitized, refrigerator door seals cleaned with a cotton swab, garbage disposal interior scrubbed. The full checklist PDF is available on request.

All Spotless products are EPA Safer Choice certified, fragrance-free, and dye-free. We do not use aerosols, bleach sprays, or any product containing synthetic fragrance compounds — including lavender, citrus, or "clean linen" scents. If you're home when we finish, you should smell nothing.

For hospital-grade disinfection (bathrooms, kitchen surfaces), we use Diversey Oxivir TB — a hospital-grade, hydrogen-peroxide-based disinfectant with a 60-second contact time. Material Safety Data Sheets are on file and available on request.

Spotless carries $2,000,000 in general liability (Policy #SPL-2024-GL-00441, underwritten by Hartford Steam Boiler) and a separate $500,000 inland marine policy for high-value personal property. Both certificates are downloadable from your client portal.

Report any incident within 72 hours. We open a claim within one business day, send an independent adjuster within three, and resolve documented claims within 14 calendar days. We have a 99.97% clean-completion rate across 48,000+ visits — 11 property claims in five years of operation.

Yes — and we recommend it. Our Team-Match Protocol assigns you a primary team (two people) and a secondary team for coverage. After your first clean, you confirm or swap. Once matched, 94% of Spotless clients keep the same primary team for over 12 months.

If your primary team is unavailable for a scheduled visit, you're notified 48 hours in advance and given the option to reschedule at no fee or accept the secondary team with a 15% visit credit. We do not send an unfamiliar team without your explicit approval.

Access is managed through your building concierge, a lockbox code you set (rotated after every visit), or a spare key held in a tamper-evident sealed envelope in our secure key management system (KMS-7 rated, monitored by ADT). Keys are never labeled with your address.

Every entry and exit is logged with timestamp and team ID. You receive an SMS when the team arrives and a second SMS with a completion photo when they leave. The completion photo shows the front door closed from inside — standard on every visit.

Teams clean around items in their existing position. We do not reorganize, reposition, or discard anything without written instruction. If a surface cannot be cleaned without moving an item, we photograph it first, move it, clean, and return it to the photographed position.

You can flag specific items as "Do Not Touch" in your client profile — these are printed on the team's checklist and highlighted in yellow. Common flags include prescription medication areas, home offices, and display collections.

A maintenance clean (2–3 hours, 2-person team) covers all 68 points at standard depth — the full surface area of a home maintained on a weekly or bi-weekly schedule. This is what most recurring clients receive.

A deep clean (4–6 hours, 2-person team) adds interior oven cleaning, inside cabinet cleaning, behind appliances, window sill tracks, and grout scrubbing. Required for first-time clients and recommended after any renovation or extended absence. Deep cleans are priced at 1.8× the maintenance rate.

Spotless prices by the job, not the hour. Your quote is calculated from square footage, bedroom/bathroom count, and frequency. A 1,200 sq ft two-bedroom in a Manhattan high-rise starts at $195 for bi-weekly maintenance. Pricing is locked for 12 months after your first booking — no surprise increases.

No tipping is expected or accepted. Our teams are W-2 employees paid above living wage with benefits. The price you see is the price you pay — no service fees added at checkout.

Cancel or reschedule up to 24 hours before your appointment at no charge — no questions, no fees, no minimum notice beyond that window. Cancel inside 24 hours and a 50% visit fee applies (waived once per calendar year, automatically).

Recurring clients can pause service for up to 8 weeks per year without losing their team assignment or locked pricing. Pauses are set in the client portal in under 60 seconds.

Yes. Spotless operates in residential buildings (penthouses, brownstones, co-ops, condos), small commercial offices (up to 4,000 sq ft), and live-work lofts. We do not service industrial facilities, medical offices, or spaces requiring OSHA-regulated hazmat protocols.

Office clients typically schedule early-morning (6–9 AM) or early-evening (5–8 PM) slots to avoid disrupting the workday. A dedicated account manager is assigned to commercial accounts with three or more regular visits per month.

Click "See Available Times" — the booking portal opens pre-filtered to your zip code. Select your space type, square footage, and preferred frequency. You'll see real-time availability for your assigned team zone. First-time clients are automatically quoted for a deep clean.

Booking takes under four minutes. You'll receive a confirmation email with your team dossier, access instructions, and a calendar invite within 15 minutes of booking. Your first clean can be scheduled as early as 48 hours from now.